Return Policy

At Carova, we strive to ensure our customers' satisfaction with every purchase. If you need to make a return, please review our policy below:

1. Products Eligible for Return We accept returns in the following cases:

• Factory defective products or damaged during shipping.

• Products that do not match the description or specifications provided in our store.

• Returns within the stipulated 14-day period from receipt of the order.

2. Products Not Eligible for Return We do not accept returns for:

• Customized or made-to-order products based on customer specifications.

• Products that have been used, handled, or altered.

• Products without their original packaging or without the accessories included in the initial shipment.

3. Return Process

• Return Request: To start the process, contact us via carovainfo@carovagalery.com or the contact form, providing:

  • Order number.

  • Reason for return.

  • Photographs showing the defect or issue (if applicable).

• Request Review: Our team will evaluate the request and provide instructions on how to proceed, including the address where the product should be sent.

• Product Shipping:

  • The customer is responsible for the return shipping costs, except in cases of defective products or shipping errors.

  • We recommend using a courier service with tracking, as we are not responsible for returns lost in transit.

• Inspection and Refund:

  • Once the product is received, we will verify its condition.

  • If the return is approved, a refund will be issued through the original payment method within 7-14 days.

4. Exchanges and Replacements

• If you prefer an exchange for another product instead of a refund, please indicate this in your return request.

• Exchanges are subject to product availability.

5. Additional Notes

• Carova reserves the right to reject returns that do not comply with the terms specified in this policy.

For any further inquiries, you can contact us at carovainfo@carovagalery.com or through our contact form.

Committed to Customer Satisfaction
At Carova, we value your trust and strive to provide quick and effective solutions in case of any inconvenience.