Shipping & Returns Policy

Shipping Policy

At Carova, we take great care to ensure your order arrives in perfect condition and as quickly as possible. We work with trusted carriers and offer both domestic and international shipping.

Shipping Destinations

We currently ship to the following countries:

Europe: Spain, Portugal, Ireland, France, Germany, Austria, Italy, Belgium, Netherlands, Czech Republic, Slovakia, Slovenia, Poland, Lithuania, Latvia, Estonia, Denmark, Sweden, Finland, Greece, Iceland, Norway, Monaco, United Kingdom, San Marino, and Vatican City.

International: United States, Canada, and Japan.

Estimated Delivery Times

• Spain: 2 to 5 business days

• European Union: 5 to 10 business days

• International (outside the EU): 7 to 15 business days

Delivery times may vary depending on the destination country, season, or potential customs controls.

Shipping Costs

Shipping fees are calculated automatically at checkout based on the destination. Below are the general ranges:

• Spain (Mainland and Balearic Islands): from €4.90

• European Union: from €9.90

• International: from €18

Free Shipping

We offer free shipping for orders over the following amounts:

• Spain: from €80

• European Union: from €150

• International: from €200

Taxes and Customs Duties

All prices include VAT for countries within the European Union. Orders shipped outside the EU (such as to the United States, Canada, or Japan) may be subject to local customs duties or import taxes upon arrival. These charges are the responsibility of the customer.

Return Policy

At Carova, we strive to ensure our customers' satisfaction with every purchase. If you need to make a return, please review our policy below:

1. Products Eligible for Return We accept returns in the following cases:

• Factory defective products or damaged during shipping.

• Products that do not match the description or specifications provided in our store.

• Returns within the stipulated 14-day period from receipt of the order.

2. Products Not Eligible for Return We do not accept returns for:

• Customized or made-to-order products based on customer specifications.

• Products that have been used, handled, or altered.

• Products without their original packaging or without the accessories included in the initial shipment.

3. Return Process

• Return Request: To start the process, contact us via carovainfo@carovagalery.com or the contact form, providing:

  • Order number.

  • Reason for return.

  • Photographs showing the defect or issue (if applicable).

• Request Review: Our team will evaluate the request and provide instructions on how to proceed, including the address where the product should be sent.

• Product Shipping:

  • The customer is responsible for the return shipping costs, except in cases of defective products or shipping errors.

  • We recommend using a courier service with tracking, as we are not responsible for returns lost in transit.

• Inspection and Refund:

  • Once the product is received, we will verify its condition.

  • If the return is approved, a refund will be issued through the original payment method within 7-14 days.

4. Exchanges and Replacements

• If you prefer an exchange for another product instead of a refund, please indicate this in your return request.

• Exchanges are subject to product availability.

5. Additional Notes

• Carova reserves the right to reject returns that do not comply with the terms specified in this policy.

For any further inquiries, you can contact us at carovainfo@carovagalery.com or through our contact form.

Committed to Customer Satisfaction
At Carova, we value your trust and strive to provide quick and effective solutions in case of any inconvenience.