Privacy Policy

At Carova, we respect and value your privacy. This privacy policy outlines how we collect, use, and protect your personal data when you visit or make a purchase on our online store.

Therefore, we use your personal data solely for the purpose of efficiently and securely managing and delivering your order. We collect only the information strictly necessary to process your purchase, coordinate the shipping, and ensure the product reaches you correctly.

We are committed to using your data exclusively for these purposes, ensuring that it is handled in accordance with the highest security standards at all times. Your trust is our priority.

1. Information We Collect We collect the following types of information:

Contact Information: Name, email address, phone number, shipping and billing address.

Payment Information: Credit/debit card details and other necessary payment information to process your order. This data is managed through a secure payment provider and is not stored directly in our systems.

Browsing Information: Data about your interaction with our website, such as IP address, browser type, device details, and browsing preferences, collected via cookies and similar technologies.

2. Use of Your Information We use your information for the following purposes:

Order Processing: To manage, process, and ship your orders.

Communication: To send you information related to your purchases, order status updates, and promotions (if you have opted to receive marketing communications).

Improve Your Experience: To analyze your preferences and browsing behavior to optimize and personalize your user experience on our store.

Security: To protect our systems and prevent fraud.

3. Cookies and Tracking Technologies Carova uses cookies to improve your experience on our website. These cookies may include:

Necessary Cookies: Essential for the basic functioning of the site.

Preference Cookies: That remember your browsing preferences.

Analytical Cookies: To understand how you interact with our site and improve our services.

You can manage your cookie preferences from your browser settings or through the cookie consent tool on our site.

4. Sharing Your Information We only share your information in the following cases:

Service Providers: We share necessary data with third parties who help us process payments, fulfill shipments, and host our website.

Legal Compliance: We will provide access to personal data if required by law or in the case of legal investigations.

5. Data Retention We retain your personal data only for the time necessary to fulfill the purposes outlined in this policy, unless the law requires otherwise.

6. Your Rights As a user, you have the right to:

Access and Correction: Request access to your personal data and correct any errors.

Deletion: Request the deletion of your data, except when its retention is necessary for legal reasons.

Withdraw Consent: Withdraw your consent to receive marketing communications at any time.

Restriction of Processing: Request that we limit the use of your data in certain circumstances.

To exercise these rights, please contact us at carovainfo@carovagalery.com or use the form available on our website.

7. Data Security We are committed to protecting your information through appropriate security measures, such as:

• Use of encryption for the transfer of sensitive data.

• Limiting access to your data to authorized personnel only.

• Regular audits to ensure the integrity of our security systems.

8. Changes to this Policy We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. We recommend reviewing this section regularly to stay informed.

9. Contact If you have any questions or concerns about our privacy policy, please feel free to contact us at carovainfo@carovagalery.com or through our contact form.

At Carova, your trust is our priority.